Using technology to engage guests from pre-stay, during and while they are on-site to check- out and beyond, requires thoughtful investment. In this Business Solution Brief, HT highlights five ways that investments in frictionless experiences pay dividends.
Virtual reality hotel technology is changing how tourism and travel brands engage with guests, taking customer experience to a brand-new level.
Having free and fast hotel Wi-Fi used to be considered an amenity, but it has become an expectation. Don’t offer it and you can fall behind.
Along with the night-time chirps of the ubiquitous coqui frogs, Hawaii’s third-biggest city sounds like tropical rainfall. Hilo’s rain is warm, and the sun comes out between showers to keep its lush, vibrant flowers blooming...
Prioritizing hotel security—the goal of every hotel owner is to provide safe, secure accommodations while also offering friendly customer service.
Islandwide progress, Building a better future, Making Hilo even better
Hawaiian Leslie Lang didn't learn to speak her native language until she went to college. Her parents never spoke it, and she rarely heard it spoken. But she finds the ancient language of her family has brought her in touch with stories and traditions which had all but disappeared for her family. She can read the stories of her Great Great Great grandfather, and she can talk with her grandmother in the language that she herself hasn't heard spoken in 50 years.
Here are some tips on how you can enhance the customer experience in hospitality, allowing you to distinguish your hotel from the rest.
According to Hawaiian Volcano Observatory Geophysicist Jim Kauahikaua, Kilauea Volcano has been active since record-keeping started. The English missionary William Ellis traveled around the Big Island in 1823 and kept a journal of his observations. There have been 66 eruptions in the approximately 200 years since then, some short and some long. The 32-year eruption cycle we are in right now is one of those 66 eruptions.
Leslie Lang has been freelancing full time since 1998, both for magazines and companies. Ten years ago, “a business client asked me if I could blog under his name,” she says. She’s been a ghostwriter ever since, penning articles, op-eds, letters, blog posts, books and even speeches for clients.